If you've tried to implement CRM and it's fallen flat, or you've put it off because you're not sure how to make it work for your business, this complimentary guide is for you.

You'll learn the end-to-end CRM evaluation and project delivery process. It's designed for business owners and senior managers who want to see CRM delivering for their organisation but need a clear way forward.

With over 50 pages of actionable
insights, you'll learn how to:

crm-plotform.pngBack the right CRM platform

  • Define your priorities
  • Assemble your project team
  • Select the ideal CRM
  • Assess potential consulting partners

empower-team.png Design the system to empower your team

  • Implement the system
  • Engage and train your team

improvement.png Commit to continuous improvement

  • Manage the iteration cycle
  • Clarify your road map

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Justin Lanigan
Managing Director

About the Author

Justin Lanigan is the Managing Director of LavaBox, a leading CRM & Marketing Automation consultancy based in Auckland, New Zealand. His background has given him a unique perspective on CRM.

In 2007 he grew his first business to deliver more than 2,000 website projects to Kiwi SMEs. This was achieved with an automated sales, marketing and production process developed on the Salesforce CRM platform. He started LavaBox to help other growth-driven business to scale up with confidence by leveraging CRM technology.

LavaBox have implemented innovative CRM systems across a diverse range of industries including financial and professional services, manufacturing, retail, construction, software, healthcare and not-for-profit.

Although LavaBox are Salesforce CRM specialists, the information provided in this event can be applied to any CRM project, regardless of the platform you choose to work with.