St John Takes Their Supporter Scheme Digital

01 December, 2020 | Company Updates

For many years, St John had used physical postage to manage their Supporter Scheme. LavaBox were brought in to reimagine the programme as a digital-first experience. Leveraging Salesforce Pardot, we designed an end-to-end journey that transitioned St John supporters to lower-cost digital channels while delivering a more efficient and engaging member experience.

“Our customers are getting a faster and more relevant experience from us.”

Pip Garrett

National Supporter Scheme Manager, St John NZ