St John Takes Their Supporter Scheme Digital

01 December, 2020

Company Updates

For many years, St John had used physical postage to manage their Supporter Scheme. LavaBox were brought in to reimagine the programme as a digital-first experience. Leveraging Salesforce Pardot, we designed an end-to-end journey that transitioned St John supporters to lower-cost digital channels while delivering a more efficient and engaging member experience.

“Our customers are getting a faster and more relevant experience from us.”

Pip Garrett

National Supporter Scheme Manager, St John NZ