LavaBox worked alongside The Tic Co to implement an operational backbone that streamlined and automated their end-to-end delivery processes. Next, we helped them bring their first digital offering to market, with the launch of their AML client portal. This project leveraged Salesforce Service Cloud and Community Cloud.
“We found our deliverables were improving day on day. We were able to turn jobs around faster. We were able to be more consistent. We were able to start thinking about new digital offerings we could bring to our customers.”
Deadly Ponies needed a help desk system that delivered a premium customer service experience that matched their premium product. We developed an intuitive architecture on Salesforce's Service Cloud platform that is delighting both staff and customers.
In September 2007, my (still) best friend, John McLean and I decided to go into business together. I was 21 years old and John was 24. Our plan was to design a ton of quality, affordable websites for small businesses, make recurring revenue from the web hosting and retire within 4 years to live out the rest of our days on a beach somewhere. How hard could it be?