Client Success

We're driven by a desire to see our clients succeed.
We celebrate their wins as our own, because when they do well, we do well.

St John Takes Their Supporter Scheme Digital

For many years, St John had used physical postage to manage their Supporter Scheme. LavaBox were brought in to reimagine the programme as a digital-first experience. Leveraging Salesforce Pardot, we designed an end-to-end journey that transitioned St John supporters to lower-cost digital channels while delivering a more efficient and engaging member experience.

“Our customers are getting a faster and more relevant experience from us.”

Pip Garrett National Supporter Scheme Manager, St John NZ

Taranaki Foundation Transforms Their Grants Management Processes with Nonprofit Cloud

When applications for grants skyrocketed, the Taranaki Foundation quickly realised they needed a more robust system. LavaBox worked alongside the foundation to transform their grantmaking and donor engagement process with Salesforce Nonprofit Cloud and Experience Cloud.

"Definitely a worthwhile investment for Nonprofits who are looking to scale up and manage their growth in a sustainable way"

Josh Hickford CEO, Taranaki Foundation

Kitchen Mania uses Salesforce to Rapidly Adapt During Covid-19

When Covid-19 caused New Zealand to go into lockdown in early 2020, Kitchen Mania’s technology enabled them to capitalise on an unexpected increase in demand. Salesforce enabled them to manage increasing sales volumes while continuing to deliver an exceptional customer experience.

“If we hadn’t made the decision to go with Salesforce, we would not have been able to take the opportunities that Covid-19 presented us.”

Greg Arnold General Manager, Kitchen Mania

School of Philosophy Transforms their Student Experience on Salesforce Education Cloud

School of Philosophy were using time-consuming legacy systems to manage their 5,000+ student records. LavaBox implemented Salesforce Education Cloud to help streamline their enrolment and payment processes, improving their student experience. They're now looking to expand the use of Salesforce Education Cloud to their other partner schools across the world.

"Never underestimate the value of working with a partner who you can rely on. It will save you time, it will save you cost, and the resulting product will be better."

Mark Bower Tutor & System Administrator, School of Philosophy

Start Up Success: The Tic Co Leverages Salesforce to Scale & Innovate

LavaBox worked alongside The Tic Co to implement an operational backbone that streamlined and automated their end-to-end delivery processes. Next, we helped them bring their first digital offering to market, with the launch of their AML client portal. This project leveraged Salesforce Service Cloud and Community Cloud.

“We found our deliverables were improving day on day. We were able to turn jobs around faster. We were able to be more consistent. We were able to start thinking about new digital offerings we could bring to our customers.”

Alice Tregunna CEO, The Tic Co.

Deadly Ponies Pairs Premium Products with a Premium Service Experience

Deadly Ponies needed a help desk system that delivered a premium customer service experience that matched their premium product. We developed an intuitive architecture on Salesforce's Service Cloud platform that is delighting both staff and customers.

“We had some very complex structures in place.
LavaBox worked really hard to define how those processes should run to best practice on Salesforce.”

Steve Boyd Managing Director, Deadly Ponies

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Whether or not we’ve got a role that fits you now, we’re always keen to explore opportunities with the right kind of people.