LavaBox is a business and technology consultancy that helps make digital transformation a reality for aspirational organisations. Our Commercial Salesforce squad is looking for a CRM Delivery Lead who's committed to ensuring our clients receive an exceptional service experience and targeted commercial outcomes.
With a flexible skill set that spans IT project management, business analysis and consulting, you’ll support a talented team of Salesforce Consultants, Developers and Business Architects to deliver impactful CRM solutions for some of New Zealand’s most exciting hyper-growth companies and leading corporate organisations.
You know how to foster a supportive culture and create a cohesive delivery rhythm. Playing a lead role in the resource planning process, you’ll align consultants to projects, identify potential capacity issues and balance demand. You’ll also facilitate the squad’s ceremonies, manage resource requests and audit time entries at month-end.
Your efforts will ensure that consultants’ time is well-utilised and that projects are delivered profitably with aligned stakeholder expectations.
As a seasoned project manager, you’ll simultaneously keep across the detail while maintaining a focus on the big picture strategic objectives. You know how to get the best out of a team, aligning them around shared objectives, removing blockers and ensuring delivery milestones are met.
Throughout the project lifecycle, you’ll resolve escalated commercial matters and manage budgets, requirements and RAID (risks, assumptions, issues & dependencies).
Business Analysis, Solution Design & Consulting
With experience as a product owner, consultant or business analyst, you understand how people, processes and technology come together to deliver on strategic business objectives. With exceptional stakeholder engagement and documentation skills, you’ll facilitate scoping and discovery workshops, map business processes and develop user stories and documentation.
To help clients navigate the change management process, you’ll support solution playbacks, user engagement and training at go-live. Post-deployment, you’ll work alongside clients to drive the continuous improvement of their environment, refining their backlog to help them prioritise their development road map.
Hands-on Salesforce Configuration
Ideally, you will have worked with Salesforce (or have a track record picking up new CRM and technology platforms quickly). Regardless, you’ll have a desire to get your hands on the tools. When needed, you’ll roll up your sleeves and support consultants with configuration and testing of their Salesforce environments, gaining valuable skills and certifications along the way.
Attributes & Skills:
The right candidate will be adept at:
Transitioning between mindsets - with an ability move seamlessly between project and delivery management, business analysis and consulting activities
Fostering a supportive and cohesive culture - providing thoughtful guidance, removing blockers and helping teams organise their time and skills to achieve high-impact outcomes
Managing multiple, complex projects - selecting the right delivery approach for the engagement. Delivering exceptional work on time and on budget
Solving complex business problems - collaborating with stakeholders to analyse existing systems and processes, identify pain points, design solutions, and propose improved ways of working
Stakeholder engagement - whether it’s facilitating a workshop, crafting a presentation or writing up recommendations, you’re able to communicate with clarity and confidence
Working with Salesforce’s declarative tools - including object configuration, process automation, data manipulation and reporting, you’re able to execute with speed with precision
The Company & Culture
Our environment is filled with energy and focus that stems from meaningful, challenging work. It is a place where knowledge is developed, shared and celebrated. We attract and retain exceptional people who contribute to our culture and live by our values. Our people acquire a valuable perspective on digital transformation, as a result of the diverse range of skills in the room.
We offer a creative and inspiring environment in our character office space on the Auckland city fringe (with an amazing rooftop space!). Secure car parking, flexible hours, funded professional development and employee profit-sharing all come with the package.
If this sounds like the role you’ve been looking for, we look forward to receiving your application.