Transformative Salesforce Implementations

We combine deep technical expertise with business process insight
to get you set up for success on the world’s #1 CRM.

Our Salesforce Capability

Whether you're looking to drive sales performance, deliver outstanding service, increase customer engagement or automate business processes, we can make it happen with Salesforce, using:

Sales Cloud

We refine and automate your sales process, arming your reps with the tools they need to be effective while giving managers the insights they need to improve performance.

Service Cloud

We get your team delivering exceptional customer service across every channel, driving customer loyalty at scale.

Community Cloud

We bring you closer to your customers and channel partners, enabling them to self serve, share pipeline or engage with their community via an authenticated, portal experience.

Lightning Platform App Development

At its core, Salesforce is a platform to build and automate processes. We have deep experience designing business apps that transform the way your employees perform their day-to-day role.

Integration Platform as a Service (IPaas)

Leveraging leading IPaaS technology, we economically deliver scalable API integrations that connect Salesforce to your critical business systems.

Not for profit

From program management through to fundraising and community engagement, our team know how to leverage Salesforce to help NFP organisations make an impact in the communities they serve.

Field Service Lightning

We empower your dispatchers and mobile workforce to deliver effective onsite service. Armed with the right information, skills and tools to do the job, first visit resolution becomes the rule, not the exception.

Configure, Price, Quote (CPQ)

We translate your business's complex pricing rules, product configurations, billing and contracts into a powerful quoting engine to drive your sales team's performance.

“LavaBox understood our business model with absolute ease. Our Salesforce implementation has helped transform the way our sales team operates and given them the confidence to adopt new technology.”

Lynda-Anne Bodger
General Manager
Marketing & Business Projects

“LavaBox’s value extended far beyond technical execution. They worked alongside us as a true partner, helping us develop standardised sales processes as well as the integrations and change management approach needed to embed Salesforce in our business.”

Malcolm Allan
Chief Customer Officer

Our Salesforce
Implementation Process

With over 50 successful Salesforce implementations under our belt, our tried and tested delivery methodology gets results:

1. Scoping phase

We design and document a solution architecture that enhances the way users perform their day-to-day role.

2. Building phase

Leveraging declarative configuration, integration and custom code, we build the system to spec, keeping productivity, user and customer experience at the heart of the build.

3. Testing phase

Issues are identified and fixed, enhancements prioritised and a full iteration cycle is executed to ensure the system delivers strong wins for users from day one.

4. Release phase

End users are given role-based system training, supported by instructional walkthroughs and well-trained super-users.

5. Refining phase

Users submit feedback and issues via a channel within the system. Enhancements are prioritised, executed, tested and pushed into production. End users see the system improve.

Want to learn more?

Download our 'How to pull off a
CRM project, step by step' guide.

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Why implement Salesforce with LavaBox?

We solve business problems with technology

Our clients enjoy working with us because we don't expect them to tell us exactly what they need; just the outcomes they're looking for. Then we work alongside them to design the right solution.

Empowering the end user is at the heart of everything we do

Our systems deliver wins for the people who interact with them every day. They're backed by our proven managed roll out methodology, ensuring your CRM is enthusiastically adopted and continues to evolve based on the feedback from the front line.

One partner to scale with you

We've assembled a dynamic team of certified Salesforce consultants with expertise that spans the customer lifecycle. We design the processes, systems and integrations and that underpin every customer-facing business function.

Growth company specialists

In 2008, our founders leveraged the Salesforce platform to take their first startup to the next level. We understand how to build systems that address the challenges business face as they scale up. Growth is in our DNA.

Talk to us about bringing
your business processes
to life on Salesforce.

0800 528 2269

Request a consultation