LavaBox’s Impact Framework

LavaBox’s certified consultants guide you on the journey, with a proven framework that supports your mission: 

Understand your Constituents

Understand your Constituents

With a unified view of your supporters, donors, funding stakeholders, clients and volunteers

Design your Experiences

Design your Experiences

With personalised email, mobile, social and digital touch points powered by

Pardot & Marketing Cloud
Empower your People

Empower your People

With the tools, insights and training they need to drive your mission forward

Measure your Impact

Measure your Impact

With real-time reports that capture the metrics that matter to your funders

Increase your Impact

Increase your Impact

By designing, automating and integrating your programmes’ delivery processes

Grow your Funding

Grow your Funding

By showing your funders the impact of their gift, with engagement plans fostering deeper levels of engagement

We design Salesforce solutions for:

Programme Management 

We systemise your delivery processes so you can efficiently and consistently deliver high-impact outcomes. We get to the heart of your processes, tailoring the Salesforce platform to align with the way your NFP operates. You’ll be able to accurately measure your programmes’ success and report back to your funders with ease and transparency.

Enhance your programmes with:

Intake Management

Digitising and streamlining the registration, review and acceptance process

Outbound Grants Management

Designing the process from application, to milestone fulfillment to disbursement

Case Management

Resolving client and donor issues through to resolution with clarity and context 

System integration

Connecting external systems with Salesforce for an end-to-end programme delivery process


Digitising the learning experience at scale with Education Cloud

Volunteer management

Aligning people’s availability and skills with opportunities to contribute

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Donations & Income Management

Funding is an enabler of your mission. LavaBox helps you record, manage and track every income-generating activity. We begin by creating a clear view of your donors and funders, including their historical interactions, giving history and relationships. Then we craft engagement plans to foster deeper levels of connection.

Enhance your income management with:

Credit card and direct debit integration

One-off, regular giving, website and telefundraising donations all flow seamlessly, with retries and receipts handled automatically

Integrated accounting

Ensuring an accurate and auditable record by combining CRM and financial system data

Member management

Streamline administration of the entire subscription billing and renewal lifecycle

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Marketing & Engagement

We inspire your supporters and donors to take action, wherever they are on their journey with you. LavaBox can work alongside you to design your end-to-end digital engagement journey, including marketing touchpoints, digital and physical documents, community portals, surveys and events.

Deepen your client and donor engagement with:

Pardot marketing automation

Leveraging CRM data points and digital engagement signals to deliver personalised content throughout the donor lifecycle

Marketing Cloud

Powerful digital customer engagement that connects your organisation with supporters across email, mobile, social and digital advertising

Community Cloud

Open up Salesforce data, functionality and resources to your clients within a secure, powerful portal environment 

Document generation

Merging Salesforce data and document templates to generate quarterly reports, thank you letters or welcome packs 


To gauge effectiveness of your programmes or sentiment towards your organisation

Event management

To enhance your fundraising or programme event experience with attendee lists, RSVPs, QR or tap check in, printable badges and more

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Organisations we work with 

St John Takes Their Supporter Scheme Digital

For many years, St John had used physical postage to manage their Supporter Scheme. LavaBox were brought in to reimagine the programme as a digital-first experience. Leveraging Salesforce Pardot, we designed an end-to-end journey that transitioned St John supporters to lower-cost digital channels while delivering a more efficient and engaging member experience.

“Our customers are getting a faster and more relevant experience from us.”

Pip Garrett National Supporter Scheme Manager, St John NZ

Nonprofit Success Pack

You don’t need to start from a blank page. Our certified consultants get you there faster with Salesforce’s Nonprofit Success Pack (NPSP), a data model uniquely tailored to meet the needs of non profit organisations, both large and small. With over ten years of enhancement and innovation, Salesforce reports tangible success for organisations using NPSP*:

Nonprofit Success Pack


decrease in cost per dollar raised


increased donor acquisition


increase in donor retention


increase in funds raised


of customers have increased their impact

*, October 9, 2018 

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become a digitally-empowered
Not for Profit.

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