In September 2007, my (still) best friend, John McLean and I decided to go into business together. I was 21 years old and John was 24. Our plan was to design a ton of quality, affordable websites for small businesses, make recurring revenue from the web hosting and retire within 4 years to live out the rest of our days on a beach somewhere. How hard could it be?
Deadly Ponies needed a help desk system that delivered a premium customer service experience that matched their premium product. We developed an intuitive architecture on Salesforce's Service Cloud platform that is delighting both staff and customers.